SpinPlatinum Casino Privacy Policy

At Spin Platinum, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at spinplatinum.com. By continuing to use our services, you acknowledge that you have read and understood this document. We encourage you to review it carefully before registering an account or engaging with any feature of our SpinPlatinum online casino.

1. Who We Are

Here at SpinPlatinum, we operate under NewEra B.V., a company incorporated under the laws of Curaçao (Company No. 157707), with a registered address at Scharlooweg 39, U.13, Willemstad, Curaçao. Payment services are facilitated by NewEra Cyprus Limited (Cyprus reg. HE428202), located at Prodromou 75, Oneworld Parkview House, 4th Floor, 2063, Nicosia. We hold a valid gaming licence issued by the Curaçao Gaming Authority under licence no. OGL/2024/181/0181. Our Spin Platinum platform is powered by Ardevar technology infrastructure.

2. Information We Collect

When you register and interact with our SpinPlatinum Casino platform, we may collect the following categories of personal data:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents for verification purposes
• Financial data, including payment method details and transaction records
• Login credentials and account activity history
• Device identifiers, IP address, and browser type
• Gameplay behaviour and session data
• Communications you send us via support channels

Our Spin Platinum casino collects this information to provide you with a secure, personalised, and legally compliant gaming experience across all our services.

3. How We Use Your Data

We at SpinPlatinum use the information we collect for the following purposes:

• To verify your identity and age in compliance with applicable laws
• To process deposits and withdrawals through supported payment methods
• To administer your account and provide access to our SpinPlatinum welcome bonus and ongoing promotions
• To detect and prevent fraud, money laundering, and unauthorised access
• To personalise your experience at our casino spin platinum platform
• To send you transactional notifications and, where you have opted in, marketing communications
• To comply with regulatory obligations under Curaçao gaming law and applicable data protection frameworks
• To improve our services and resolve technical issues

4. Legal Basis for Processing

At SpinPlatinum Casino, we process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations to you as a registered player.
• Legal obligation: We are required to process certain data to comply with anti-money laundering (AML), Know Your Customer (KYC), and gaming regulations.
• Legitimate interests: We may process data to protect the integrity of our Spin Platinum casino operations and prevent harm.
• Consent: Where applicable, we will request your explicit consent before using your data for marketing or non-essential cookies.

5. Cookies and Tracking Technologies

Our Spin Platinum platform uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. These technologies help us understand how you interact with our spinplatinum casino online services, enabling us to improve functionality and deliver relevant content.

Types of Cookies We Use

• Essential cookies: Required for the basic operation of our website and spinplatinum login functionality.
• Analytical cookies: Help us measure traffic, user behaviour, and performance metrics.
• Preference cookies: Store your language, currency, and region settings.
• Marketing cookies: Used to deliver targeted promotions, including information about our spinplatinum bonus offers and promo codes.

You may manage or withdraw cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our SpinPlatinum Casino services.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment processors and financial institutions required to handle your transactions
• Identity verification and KYC service providers
• Regulatory authorities and law enforcement agencies where legally required
• Technology providers supporting our Spin Platinum infrastructure, including Ardevar
• Responsible gambling service providers and self-exclusion registries

All third parties we engage are contractually obligated to handle your data securely and in accordance with applicable privacy standards. Our SpinPlatinum team reviews these partnerships regularly to ensure compliance.

7. Data Retention

We retain your personal data for as long as your account remains active and as required by applicable legal obligations. Following account closure, we at Spin Platinum typically retain records for a minimum of five years to satisfy anti-money laundering and regulatory requirements. After this period, data is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our SpinPlatinum Casino platform:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request deletion of your personal data.
• Right to restriction: You may ask us to limit how we process your data.
• Right to object: You may object to processing based on legitimate interests or for marketing purposes.
• Right to data portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@spinplatinum.com. We aim to respond to all valid requests within 30 days.

9. Security Measures

We at SpinPlatinum are committed to protecting your data using industry-standard security practices. Our measures include SSL encryption across all pages of casino spinplatinum, secure data storage environments, access controls limiting who can view sensitive information, and regular security audits. However, no system is entirely immune to risk, and we encourage you to use a strong, unique @r8UUTkT#tj7%piO and to notify us immediately if you suspect any unauthorised access to your account.

10. Responsible Gambling and Self-Exclusion

Our Spin Platinum casino prioritises player welfare. If you wish to self-exclude or seek support for problem gambling, please contact us directly at customercare@spinplatinum.com. For account closure requests, you may reach our team at customerassist@spinplatinum.com. We will process such requests promptly and, where appropriate, register your details with third-party exclusion services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes to our SpinPlatinum Casino privacy documentation, we will notify you via email or a prominent notice on our site. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices at Spin Platinum, please do not hesitate to reach out to our support team:

• Email: support@spinplatinum.com
• Live Chat: Available 24/7 through our website
• Postal address: NewEra B.V., Scharlooweg 39, U.13, Willemstad, Curaçao

We are dedicated to ensuring transparency and fairness in everything we do. Thank you for trusting SpinPlatinum Casino with your personal information — your privacy is our priority.