SpinPlatinum Terms and Conditions

Welcome to SpinPlatinum. These Terms and Conditions govern your access to and use of our website at spinplatinum.com, including all services, games, promotions, and features we offer. By registering an account, making a deposit, or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We strongly encourage you to review this document carefully before using any of our services. If you do not agree with any part of these terms, please discontinue use of the SpinPlatinum online casino immediately.

1. About Us and Licensing

At SpinPlatinum, we operate under the ownership of NewEra B.V., incorporated under the laws of Curaçao, Company No. 157707, with registered address at Scharlooweg 39, U.13, Willemstad, Curaçao. Our payment services are facilitated by NewEra Cyprus Limited (Cyprus registration HE428202), located at Prodromou 75, Oneworld Parkview House, 4th floor, 2063, Nicosia, Cyprus. Paysafe-related payments are specifically processed by NewEra Cyprus Limited.

We hold a valid gaming licence issued by the Curaçao Gaming Authority under licence number OGL/2024/181/0181, pursuant to the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157). Our platform is powered by Ardevar. We are committed to operating a fair, secure, and transparent SpinPlatinum casino online environment for all eligible players.

2. Eligibility and Account Registration

2.1 Age and Eligibility Requirements

To register and use the SpinPlatinum login portal and gaming services, you must meet all of the following conditions:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must be a resident of a country where online gambling is legally permitted
• You must not be acting on behalf of another person
• You must not have a history of problem gambling that would make your participation inappropriate
• You confirm that your participation is voluntary and undertaken with personal funds

2.2 Restricted Countries

We do not accept registrations from citizens or nationals of Burma (Myanmar), North Korea, Iran, Russia, China, or the United States. Additionally, we are unable to provide services to residents of Afghanistan, Australia, Austria, Belarus, Bulgaria, France and its territories, Indonesia, Israel, Lithuania, the Netherlands and its territories, Pakistan, Spain, the United Kingdom, Venezuela, and a range of other jurisdictions. A full list of prohibited territories is available on our website. We reserve the right to refuse registration or close accounts from any additional jurisdiction at our sole discretion.

3. Account Management

Each player is permitted to hold only one account at SpinPlatinum. Creating duplicate accounts may result in immediate suspension and forfeiture of any associated balances or bonuses. You are responsible for maintaining the confidentiality of your login credentials. We will not be held liable for any losses resulting from unauthorised access to your account where you have failed to secure your login details appropriately.

We reserve the right to request identity verification documents at any time, including but not limited to proof of identity, proof of address, and proof of payment method. Failure to provide satisfactory documentation may result in withdrawal delays, account suspension, or permanent closure. Our SpinPlatinum casino platform uses industry-standard security protocols to protect your data and financial information.

4. Deposits and Withdrawals

4.1 Deposits

We accept a wide range of payment methods at casino SpinPlatinum, including Visa, Mastercard, Skrill, Neteller, ecoPayz, MiFinity, PayRedeem, Interac, MuchBetter, Rapid Transfer, and multiple cryptocurrencies including BTC, ETH, LTC, XRP, USDT, BCH, LINK, USDC, XLM, and others. The minimum deposit for fiat currencies is €10, while cryptocurrency deposits require a minimum of €20 equivalent.

Supported currencies include EUR, USD, CAD, DKK, HUF, PLN, CHF, NZD, NOK, CLP, MXN, PEN, KWD, OMR, SAR, and AED. We do not charge deposit fees, though your payment provider may apply their own charges. All deposits must be wagered at least five (5) times before any withdrawal can be requested.

4.2 Withdrawals

At SpinPlatinum, we process withdrawals back to the same account or payment method used for the original deposit. The minimum withdrawal amount is approximately €20, though this may vary depending on your region, payment method, or any active promotional offer. Withdrawal limits are set at up to €5,000 per any 7 consecutive days, with higher limits available for VIP members at management's discretion.

Maximum winnings of any kind are capped at €100,000 per day. Each withdrawal request requires successful identity verification and is subject to review by our relevant department. We reserve the right to process large withdrawals in instalments. Multiple withdrawal requests within a 30-day period may incur an administrative fee of up to 8%.

5. Bonuses and Promotions

Our SpinPlatinum welcome bonus offers new players a 100% match up to €500 plus 100 Free Spins upon qualifying deposit. Bonus winnings are subject to a maximum conversion of 10x the bonus amount (reload bonuses: 5x). The maximum bet permitted while a bonus is active is €12 or 5% of the bonus value, whichever is lower. Free Spins must be used within 7 days of being credited, and withdrawals cannot be requested while a bonus is active.

At SpinPlatinum Casino, we also offer a variety of ongoing promotions, including:

• Weekly 50% Reload Bonus up to €200
• 10% Weekly Cashback, credited every Monday
• Up to 300 Free Spins every month
• Gamzix Spin Express — a 52-stage €1,000,000 weekly tournament
• Hot Streak Reloads — up to €250 in casino bonuses weekly
• World Cup 2026 Prize Drops — €500,000 on selected live tables
• Spinoleague seasonal tournament series

Sports and casino bonuses are treated separately — only one active bonus per category is permitted at any time. Bonus abuse, including the use of strategies designed to exploit promotional terms, will result in cancellation of bonuses and may lead to account closure. We reserve the right to amend, suspend, or discontinue any promotion at any time without prior notice.

6. Game Availability and Fairness

Our SpinPlatinum casino online library features over 3,000 titles — and up to approximately 5,700 games depending on your region — including slots, live casino tables, progressive jackpots, table games, scratch cards, virtual sports, crash games via Betiator, and a full sportsbook. We partner with leading game providers including NetEnt, Pragmatic Play, Betsoft, Endorphina, Play'n GO, Yggdrasil, Nolimit City, Hacksaw Gaming, Relax Gaming, Evolution, Ezugi, Vivo Gaming, Quickspin, and many others.

All games offered through the SpinPlatinum platform use certified Random Number Generator (RNG) technology where applicable, ensuring fair and unpredictable outcomes. We do not manipulate game results and operate strictly within the terms of our gaming licence.

7. Responsible Gaming

We are firmly committed to promoting responsible gambling across all aspects of the SpinPlatinum casino experience. We offer a range of tools to help players manage their activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. If you wish to self-exclude your account, please contact us at customercare@spinplatinum.com. For account closure enquiries, you may reach us at customerassist@spinplatinum.com.

We strongly encourage players who feel they may be developing gambling-related issues to make use of available tools or seek assistance from independent support organisations. Gambling should always remain an enjoyable form of entertainment.

8. Customer Support

Our support team is available 24 hours a day, 7 days a week. You can reach us via live chat directly on our website, by email at support@spinplatinum.com, or by phone. We aim to respond to all enquiries promptly and professionally. Our FAQ section is also available to assist with common questions regarding your account, bonuses, payments, and technical issues.

9. Intellectual Property

All content on the SpinPlatinum website — including but not limited to logos, graphics, text, game interfaces, and software — is the exclusive intellectual property of NewEra B.V. or its licensed partners. You may not reproduce, copy, distribute, or commercially exploit any part of our platform without our express written permission. Unauthorised use of our materials constitutes a breach of these Terms and Conditions and may result in legal action.

10. Limitation of Liability

We provide our services on an "as is" basis and make no warranties regarding uninterrupted access or error-free operation. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the SpinPlatinum casino, including but not limited to loss of profits, data, or gaming opportunities resulting from technical failures, server downtime, or third-party issues beyond our reasonable control.

11. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be published on our website, and your continued use of the SpinPlatinum platform following such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising in connection with your use of the SpinPlatinum casino online platform shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, unless otherwise required by applicable local law in your jurisdiction.